Terms of Service

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TAKNFLY is a referral service that pairs consumers who need to move  items with available Delivery Pro-owned pickup trucks.  The service is  on-demand and available only where Delivery Pros have been qualified by  TAKNFLY LLC. to perform such services.

TAKNFLY Delivery Pros are available on-demand as supply allows.   Delivery Pros may travel up to 50 miles each leg for a PICKUP run.  Delivery Pros will ensure loads are secure before initiating travel and  will unsecure them at the arrival location. When you order a PICKUP, you  are requesting one Delivery Pro operating his own personally owned  pickup truck.  He can assist you in loading and unloading, but if your  objects are large and heavy, an additional Delivery Pro may be required.

TAKNFLY cannot move hazardous materials, including pool chemicals,  paint and solvents, flammable or explosive items, or anything designated  by the Department of Transportation as Hazardous Materials.  TAKNFLY  also cannot transport live animals or humans, illegal substances, or  anything that may place a Delivery Pro in conflict with Federal, State,  or local laws or regulations.

A TAKNFLY MAY NOT CARRY PASSENGERS OR LIVE ANIMALS UNDER ANY CIRCUMSTANCES.

Your goods are guaranteed to arrive in the same condition as they  were when they were picked up.  Existing damage will be noted and  photographed by Delivery Pros prior to transport. Damage that occurs  during transportation (from the time the goods are placed on the truck  to the time they are removed) will be repaired or replaced by TAKNFLY LLC, up to $60,000 in value.

Items of extraordinary value or items that are irreplaceable should not be moved via TAKNFLY.

TAKNFLY’s most important job is ensuring that the Delivery Pros in the  network have been vetted and qualified and drive pickup trucks that are  owned and insured by the named Delivery Pro.  The Company  sources members of the community, including military veterans and  firefighters.  Each Delivery Pro must pass a multi-point qualification,  which includes a background check, driving record review, insurance,  truck suitability, and other factors.  The customer can expect a  Delivery Pro with a pickup truck for every run.

Pricing is dependent on the following factors:  Location of  pickup address, distance traveled, duration of time (inclusive of  loading, transit, unloading time), load size, and load weight.  Other  factors that may be charged are fuel support charges (in the event of  fuel price spikes), tolls encountered en route, additional labor, and  equipment charges or fees (e.g. disposal of items) if requested by the  customer.  The standard pricing for Instant Delivery is $49 per Delivery  Pro but may vary by location of pickup address, flights of stairs and  item(s) delivered. Billing starts when the Delivery Pro arrives at the  first pickup location and stops when all services are completed at the  final delivery location. Payments are conveniently handled by entering  your credit or debit card in the app or on our secure website.  Charges  are processed only after delivery is completed. Tips are paid 100% to  your Delivery Pro (net of transaction processing fees).

TAKNFLY provides non-binding estimates of pricing and delivery times  for Delivery Pros.  Actual charges may vary based on factors outside of  the Company’s control, such as but not limited to weather and traffic  conditions, store loading wait times, customer special requests, and  other unexpected barriers to loading or unloading that may or may not  have been communicated to TAKNFLY.  CUSTOMERS ARE FULLY RESPONSIBLE FOR  ACTUAL CHARGES THAT MAY VARY FROM THE ESTIMATE. Delivery times for  Delivery Pros – including pre-scheduled times – are also non-binding  estimates and may vary for the same or similar reasons.  CUSTOMERS  SHOULD REASONABLY EXPECT VARIANCES OF UP TO 60 MINUTES FROM ESTIMATED OR  PRE-SCHEDULED DELIVERY TIMES.

Use of TAKNFLY services to strand or abandon items may result in a stranding and abandonment fee of up to $250.00.

There are a number of prohibitions for the use of TAKNFLY services. The following cases are specifically prohibited:

• ABSOLUTELY NO CARRIAGE OF ANY PERSON in pickup cab or bed for any distance or reason ever.
• ABSOLUTELY NO CARRIAGE OF ANY ANIMAL in pickup cab or bed for any distance or reason ever.
• No  articles of exceptional value (antiques, fine art, jewels/jewelry, gold  or other precious metals). Items are insured for replacement value up  to $60,000, and any value over this amount is considered exceptional  value.
• NO Hazardous Materials as fully defined by FMCSA  Hazardous Materials Regulations which includes but is not limited to:  explosives, gases, flammable liquids, flammable solids, poisonous or  infectious substances, radioactive material, corrosives. For a full list  of prohibited items, see the FMCSA Regulations.
• NO firearms, ammunition or other explosive materials.
• NO illegal goods.

Each Delivery Pro will drive their own pickup truck that is  personally registered in their name and is insured to State  requirements.  Consumer goods transported in the pickup are covered by a  separate policy paid for by PICKUP.  Goods and other property that are  damaged as a result of improper packaging for transport in a  pickup truck (such as, but not limited to, televisions and other  sensitive electronics) may not be covered at PICKUP’s sole discretion.  It is your responsibility to insure that items are reasonably packaged  and prepared for moving in a pickup truck.

To report a problem or request information about any topic, please email support@taknfly.com.

Your information may be used only to provide better service for you.  You also agree that by installing and using the TAKNFLY app, you have  opted into our customer communications and may receive emails, text  messages, or push notifications from TAKNFLY LLC. You  may unsubscribe from these communications at any time.

Our Services are available only to, and may only be used by,  individuals who can form legally binding contracts under applicable law  in the United States. You must be over the age of 18, and have lawful  citizenship or eligibility to perform work in the United States.  By  using the Platform, You represent and warrant that You have the right,  authority, and capacity to enter into this Agreement and to abide by the  terms and conditions of this Agreement.

You are the sole authorized user of Your TAKNFLY account. You are  responsible for maintaining the confidentiality of any password provided  by or used by You.  You are solely and completely responsible for all  transactions that occur using Your account and password.  TAKNFLY  has no  control over the use of any User’s account.  If You suspect that any  unauthorized party may be using Your password or account or You suspect  any other breach of security, You will contact TAKNFLY immediately.

You agree that when using the TAKNFLY platform you will use the  applications in their intended method and that you will not attempt to  subvert the system or cause the TAKNFLY  business model to be impaired or  changed. You agree that you are using the TAKNFLY platform and services  voluntarily and you agree to pay for any services you request when they  are delivered to you.  Cancellation of a TAKNFLY run after the Delivery  Pro has been dispatched will result in a minimum non-refundable $25  cancellation fee.

YOU SHALL FULLY INDEMNIFY, HOLD HARMLESS AND DEFEND TAKNFLY  AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, STOCKHOLDERS AND  AFFILIATES (COLLECTIVELY, “INDEMNIFIED PARTIES”) FROM AND AGAINST ALL  CLAIMS, DEMANDS, ACTIONS, SUITS, DAMAGES, LIABILITIES, LOSSES,  SETTLEMENTS, JUDGMENTS, COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO  REASONABLE ATTORNEY’S FEES AND COSTS), WHETHER OR NOT INVOLVING A THIRD  PARTY CLAIM, WHICH ARISE OUT OF OR RELATE TO A) ANY BREACH OF ANY  REPRESENTATION OR WARRANTY CONTAINED IN THIS AGREEMENT, B) ANY ACTION OR  OMISSION ARISING FROM THE PERFORMANCE OF YOUR SERVICES UNDER THIS  AGREEMENT INCLUDING PERSONAL INJURY OR DEATH TO ANY PERSON, INCLUDING  YOU, C) LIABILITY FOR CIVIL OR CRIMINAL CONDUCT THAT HARMS ANOTHER  PARTY, D) LIABILITY THAT OCCURS DUE TO USE OR MISUSE OF THE PLATFORM.

This Agreement shall be governed in all respects by the laws of the  United States of America and by the laws of the State of Texas. Each of  the parties irrevocably consents to the exclusive personal jurisdiction  of the federal and state courts located in Dallas County, Texas, for any  matter arising out of or relating to this Agreement.